Handover Engineer

About the role

Meet and assist customers with property handover enquiries, hand over units, and conduct home orientations. Coordinate with relevant departments, colleagues and homeowners in line with company policies and objectives.

What you’ll do

• Conduct unit pre-checks to ensure units are clean and utilities are connected.
• Attend site visits to assess the status of units.
• Meet, welcome and accompany customers to their homes and community.
• Prepare inspection reports.
• Update customers on the facilities, amenities and retail outlets available in their community.
• Collect unit keys from Project Management for delivery to customers.
• Coordinate with the CRM team to arrange unit handover appointments.
• Assist the team in preparing all documents required for the handover process.
• Review any financial settlements with Finance before delivery.
• Follow up on client requests and modifications.
• Handle client notifications and comments during and after finishing works.
• Receive modification requests and follow up with the technical office.
• Visit units and prepare snag lists, then follow up with site engineers to complete outstanding items within the agreed time frame before delivery.
• Take responsibility for preparing the required handover documents.
• Prepare the required paperwork and invoices.
• Generate monthly and quarterly delivery and site reports.

Who we’re looking for

• 2–4 years of experience in customer care and handover.
• A university degree in Engineering, Business or a related field.
• Knowledge of customer service principles and practices.
• Outstanding communication skills.
• Attention to detail.
• Strong negotiation and problem-solving skills.
• Teamwork and the ability to work under pressure.
• Skills in compliance, presentation, planning and organisation, results orientation, consulting and advising, critical thinking, and people management.